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21 Orinda Way, Orinda, CA 94563, 925 254 1113; Hours: Mon.-Sat. 10:30-6:00; Consignment Hours: Anytime or by appointment
 
 




 

Not Getting Our Emails?
Here are instructions for actions you can take to help ensure you receive email we send to you.
 
How To White List ("Whitelist") Hilton House in your Spam Filter

With the advent of outrageous volumes of unwanted email these days, it's unfortunate that legitimate email publications are not being seen by some of the readers who enjoy those publications.

While we applaud the anti-spam industry for removing the plethora of unwanted email from many of our mailboxes, from time to time, some legitimate email publications are mistaken as unwanted.

Sometimes, this results in our Hilton House mailings bouncing back, with requests for us to respond to challenge/response messages to prevent future filtering.  However, due to the size of our list, it's nearly
impossible for us handle the volume of such requests.

To that end, please realize that we want our readers to always anticipate and enjoy the valuable information that our messages deliver.

If you currently use an anti-spam program or service, we ask that you take just a minute or two to add our Friends & Family publication to your "safe" or permitted email sender list.  This usually involves simply adding our sending address (From:) to your whitelist, safelist, or list of privileged senders. This is commonly known as "whitelisting"
a publication.

Please refer to the following whitelisting instructions you can use to white list Hilton House, depending on the filtering solution you use:

Microsoft Outlook Email System

Since many use Outlook, we address this system first. Here we are discussing "Outlook" - not Outlook Express (which does not accommodate whitelists).

Open your Outlook program. Click on the "Actions" menu in the top menu bar. A drop-down menu should appear with the sub-menu "Junk E-mail" - click on the "Junk E-mail" item. Then click on "Junk E-mail Options" A new window should open with tabs at the top. Click on the tab labeled "Safe Senders" - then click on the "Add" button that will appear. In the space provided in the next window - type the following email address:

hiltonhouse@app.topica.com .

Then click "OK"

Before exiting the next window - make sure the following two boxes are checked ...

"Also trust e-mail for my Contacts"
"Automatically add people I e-mail to the Safe Senders List"


Finally, "OK" out of the Junk E-mail Options Window.

For a detailed explanation of the Outlook mail filtering system - click here.

You should now be able to receive Hilton House emails - unless you also have one of the below filtering systems in place in addition to your Outlook Junk E-Mail system.

AOL
Go to keyword:  Mail Controls.
Select the screen name we're sending your Hilton House emails to.
Click Customize Mail Controls For This Screen Name.

Version 9.0:
Open your latest Hilton House e-mail.
Click the Add Address button (on the right) to add to your "People I Know" list.

Alternatively, you can just send an e-mail to:  hiltonhouse@app.topica.com  , and that
will add us to your "People I Know" list automatically. To do this:

Open your latest Hilton House e-mail.
Click the Reply button (it's in the top right corner).
A new email window opens with the wrong address in the "Send To" box.
Replace the address in the Send To box with:  hiltonhouse@app.topica.com 
Click Send Now (in the top right corner).
Even if the e-mail you send doesn't get through to us, the act of sending it does the job of putting us into your "People I Know" list.

CleanMyMailbox:
If Hilton House email is filtered, from the spambox, click on the white "W" icon on the left column of the mailing. When the pop-up window comes up, simply click the Add to Whitelist button.

Alternative whitelisting methods: 

* Click on the White List button.
   Add:  hiltonhouse@app.topica.com   to the bottom of your existing list. Click the Submit List button.
   
* Click the Subject White List button.
   Add:  Orinda Chamber to the bottom of the list on a line by itself.
   Click the Submit List button.

Cloudmark SpamNet:
Select Cloudmark | Options... from the Cloudmark SpamNet toolbar in Outlook. Click Advanced. Go to the Whitelist tab. Click the Add button.
Type:  hiltonhouse@app.topica.com   
Click OK.
Click OK.
Click Yes.
Click OK.

Hotmail:
Click the Options link, on the main menu tabs, then Safe List.
Type:  hiltonhouse@app.topica.com  in your Safe List.
If you see a message that should not be in your Junk Mail folder, click
'This is not Junk Mail' to avoid having e-mail from the same source sent to the Junk Mail folder in the future.

Mailblocks:
Click the Addresses tab.
Click New.
Type:  hiltonhouse@app.topica.com   
Make sure 'Accept Mail From This Address' is selected under Receiving Options.
Uncheck 'Display in People Picker' under Other options.
Click Submit.
Click OK.

MailShield:
Click Friends from the toolbar.
Click Add.
Type:  hiltonhouse@app.topica.com 
Click OK.

MailWasher:
Click Tools, then Blacklist & Friends.
Click Add... on the right, the Friends list side.
Make sure Plain email address is selected.
Type:  hiltonhouse@app.topica.com  
Click OK.
Click OK.

McAfee Spamkiller:
Click Friends from the sidebar.
Click Add.
Type:  hiltonhouse@app.topica.com 
Click OK.

Oddpost:
Check your 'Probably Spam' folder.
If you see that Hilton House was incorrectly filtered out,
select it, and click the 'Move to Inbox and Mark as Not Spam' button.

SpamAssassin:
Add the following entry to your user_prefs file, which is found in the
.spamassassin subdirectory on your web/mail server:

whitelist_from  hiltonhouse@app.topica.com 
Save the user_prefs file or move the updated copy to your .spamassassin subdirectory.
If you have no user_prefs file in this subdirectory, create one: 
http://spamassassin.taint.org/doc/Mail_SpamAssassin_Conf.html
http://www.cleanmymailbox.com/sa

SpamButcher:
Click the Configure button.
Go to the Known Senders tab.
Click Add under 'Known Good Senders and Recipients'.
Type:  hiltonhouse@app.topica.com 
Click OK.
Click OK.

Spameater Pro:
Click Filters from the sidebar.
Click the Approved Senders tab.
Click Add Filter.
Type:  hiltonhouse@app.topica.com   under Address.
Choose 'Full Email Address' under Address Type.
Select Email Domain.
Click OK.

Spam Inspector:
Select Spam Inspector, then 'Manage Friends List'
from either the Spam Inspector toolbar or from the Outlook menu.
Make sure Email is selected under 'Add a New Friend'.
Type:  hiltonhouse@app.topica.com 
Click the >> button.
Click Close.

Spam Interceptor:
Follow the Trusted link under > Authentication Lists.  Enter the email
address:  hiltonhouse@app.topica.com 
Click Add.

SpamPal:
Click on the SpamPal system tray icon with the right mouse button.
Click 'Add to Whitelist' from the menu.
Type:  hiltonhouse@app.topica.com 
Click Add.

Spam Sleuth:
Select File, then Configure.
Go to the Friends category.
Make sure Active is checked.
Type:  hiltonhouse@app.topica.com   on a line by itself in the entry field.
Click OK.

Yahoo! Mail:
Open your Yahoo! mailbox.
Click Mail Options.
Click Filters.
Click Add Filter.
In the top row, labeled 'From header:' make sure Contains is selected in the pull-down menu.
Click in the text box next to that pull-down menu, then enter the address:  hiltonhouse@app.topica.com 
At the bottom, where it says "Move the Message To:" select Inbox from the pull-down menu.
Click the Add Filter button again.

If Hilton House has been filtered to your "bulk" folder, simply
open the message and click on the "This is not Spam" link next to
the "From" field.

Other providers:
If Hilton House is being filtered, try adding  hiltonhouse@app.topica.com  to your Address Book or Contact list.
If this option is not available, try moving the message to your 'inbox' or forwarding the message to yourself.

If subsequent messages continue to be filtered, call or e-mail your ISP's technical support and ask how you can be sure to receive all e-mail from  hiltonhouse@app.topica.com .

Domain:     If they need to know the domain we're mailing from, tell them:  app.topica.com
 
IP Address: If they ask for our sending IP address, tell them: [66.227.62.23]

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Hilton House Consign & Design, Inc.
21 Orinda Way
Orinda, CA 94563
925 254 1113

Conveniently located across the street from the Orinda library.
See our Map & Directions.

© 2003-2010 by Cyndi Hilton-Girgis | site by